Shipping and delivery policy

CollabGlam is delivered entirely online. There is nothing to ship.

Access is granted immediately once you sign in, and a paid subscription's features unlock as soon as the payment is confirmed — typically within seconds. If a payment succeeds but your plan has not changed within a few minutes, contact us and we will correct it.

Work produced by a creator — videos, posts, images, drafts and links — is delivered inside the platform, by attaching files or links to the relevant milestone.

Delivery dates are set by the brand and creator on the milestone itself. The platform records the moment work is submitted and the moment it is approved, and both parties can see that record.

For gifting and product-seeding campaigns, the brand ships the product directly to the creator. CollabGlam does not warehouse, handle, ship or insure physical goods, and is not a party to that shipment.

The brand is responsible for shipping costs, customs duties, import taxes and the carrier it chooses, unless the brand and creator have agreed otherwise in writing in the campaign or contract. We recommend agreeing the shipping method, expected transit time and who covers duties in the message thread before the product is sent, so there is a record.

Creators should confirm receipt in the message thread. If a deadline depends on a product arriving, allow for transit time when setting it.

If a product does not arrive, raise it in the collaboration's message thread first — most cases are a carrier delay or an address error and are resolved directly between the two parties.

Where the collaboration has a funded milestone that cannot be completed because a product never arrived, either party may open a dispute. CollabGlam will review the record, including any tracking information shared in the thread, and resolve the escrowed funds accordingly.

Brands and creators on CollabGlam work across borders. A brand shipping internationally is responsible for complying with the export rules of its own country and the import rules of the creator's, and for any duties owed unless agreed otherwise.

Creators are responsible for declaring gifted products where their local tax rules require it.

Questions about delivery: help@collabglam.com · CollabGlam LLC, 732 S 6th St STE N, Las Vegas, NV 89101.