Returns and refunds policy

When a brand funds a milestone, the money is held by CollabGlam and is not paid to the creator until the brand approves the delivered work or a dispute is resolved.

A brand may cancel and be refunded in full for any milestone that has been funded but not yet submitted by the creator, provided both parties agree to cancel. The full funded amount is returned to the brand's original payment method or platform wallet; no platform fee is retained on a refunded milestone.

Once a creator has submitted work against a milestone, the brand may either approve it — which releases the funds — or open a dispute. Funds already released to a creator cannot be recalled unilaterally.

Either party may open a dispute on a funded milestone. CollabGlam reviews the collaboration record — messages, contract and submitted deliverables — and resolves the dispute by releasing the escrowed amount to the creator, refunding the full funded amount to the brand, or splitting it between them.

We aim to review a dispute within five business days of it being opened. Both parties are notified of the outcome by email. Dispute decisions made by CollabGlam are final with respect to the escrowed funds.

Opening a dispute is free. We do not charge a fee for raising one, and we do not deduct a fee from a refund.

Subscription plans (Launch, Growth, Scale) bill monthly in advance and renew automatically until canceled.

You may cancel at any time. Cancellation takes effect at the end of the billing period you have already paid for, and you keep full access until then. Downgrades work the same way.

Except where required by law, subscription fees already paid are non-refundable. If you were billed after canceling, or you believe you were charged in error, contact us within 30 days and we will investigate and correct it.

Some campaigns involve a brand sending a physical product to a creator — a gifting or product-seeding collaboration. CollabGlam is not the seller of those products and does not take payment for them.

Returns, replacements and refunds for a physical product are between the brand and the creator, on whatever terms they agreed in the campaign or contract. If a product never arrives or arrives damaged, raise it in the collaboration's message thread first; if the collaboration also has a funded milestone, either party may open a dispute and we will take the delivery record into account.

For an escrowed milestone, use the dispute button on the milestone itself, or ask the other party to cancel it if you both agree.

For a subscription charge, email help@collabglam.com from the address on the account, with the charge date and amount.

Approved refunds are returned to the original payment method. Your bank or card issuer typically posts the credit within five to ten business days of us issuing it; that timing is theirs, not ours.

Questions about refunds: help@collabglam.com · CollabGlam LLC, 732 S 6th St STE N, Las Vegas, NV 89101.